Client Project

Revitalizing and Maintaining a Critical Internal Partners Program System for SS&C Blue Prism

How AYS Labs stabilized, supported, and enhanced COMPAS, the web-based system vital to Blue Prism’s global partners program.

The Challenge

Blue Prism (now part of SS&C) relied on the COMPAS system (provided by Uniply) to manage its partners program, which was central to tracking project success, client feedback, and partner engagement. However, the legacy system faced significant issues:

• • Instability: The system was initially unstable, leading to frequent outages and inefficiencies.
• • Lack of Maintenance: The previous agency declined to maintain the system due to its complexity and outdated technology.
• • Critical Importance: COMPAS was integral to Blue Prism’s operations, with all partners required to use it for managing client projects and submitting Customer Satisfaction Surveys.

The project required:

• • Immediate stabilization of the system to restore functionality.
• • Long-term maintenance to ensure reliability and scalability.
• • Enhancements and feature additions to support a new partners program and improve usability.

Our Solution

AYS Labs partnered with Uniply to take over maintenance and improvement of COMPAS, delivering significant value over almost three years:

• 1. System Stabilization:
• • Conducted an in-depth audit to identify and resolve critical stability issues.
• • Repaired backend errors and optimized the Angular front-end for smoother operation.
• • Implemented robust monitoring systems to prevent future outages.
• 2. Maintenance and Support:
• • Provided ongoing support to ensure the system’s reliability.
• • Handled user support requests and bug fixes promptly, maintaining operational efficiency.
• 3. Feature Enhancements:
• • Integrated new functionalities to support Blue Prism’s evolving partners program.
• • Enhanced the system’s Customer Satisfaction Survey tools to streamline feedback collection and reporting.
• • Developed new integrations with third-party tools, such as Jotform, to improve data flow and usability.
• 4. Legacy System Management:
• • Managed a complex tech stack, including an Angular front-end, Parse backend, and MongoDB database.
• • Optimized the system to work seamlessly with legacy integrations while enabling future flexibility.
• 5. Collaboration with Stakeholders:
• • Worked closely with Blue Prism and Uniply to align system improvements with business goals.
• • Ensured new features and updates met the needs of partners and clients alike.

The Outcome

• Stabilized System:  Resolved critical issues, restoring reliability to a system central to Blue Prism’s operations.
• Improved Functionality:  Delivered new features and integrations, enhancing the user experience for partners and internal teams.
• Sustained Support:  Provided dependable maintenance and support, ensuring long-term system performance.
• Scalable Solution:  Prepared COMPAS for future expansions and evolving program needs.

Key Takeaways

AYS Labs helped SS&C Blue Prism:

• Revitalize and stabilize a legacy system critical to their partners program.
• Enhance functionality to align with evolving business needs.
• Ensure long-term reliability and scalability through dedicated maintenance and support.

Looking for Reliable System Maintenance and Support?

Contact AYS Labs to learn how we can help you maintain and enhance your critical business systems.